In our list of NGOs & help organisations near Senai/Johor Bahru, the Johor Bahru Labour Department (JTK) isn't an NGO — it's a government department under the Ministry of Human Resources (KSM). But for many workers in Senai, it's the most important channel for any unpaid-wage issue or employer contract violation. This article gives the full picture.
What JTK Is and Why It Matters
JTK is the government agency that enforces the Employment Act 1955 and related labour laws in Malaysia. Unlike an NGO that relies on voluntary assistance, an official complaint filed with JTK can trigger a statutory investigation into the employer, and JTK's decisions carry legal enforcement power behind them.
This means that if your employer:
- Doesn't pay wages according to the agreed schedule
- Doesn't pay overtime (OT) that's owed
- Breaches the terms of a written employment contract
- Makes unlawful wage deductions
— JTK is the official channel to complain to, not just something to negotiate directly with your employer.
JTK Johor Bahru Contact Details
| Channel | Details | |---|---| | Address | Level 3, Block A, Wisma Persekutuan, Jalan Ayer Molek, 80888 Ibrahim International Business District, Johor Bahru | | Phone | 07-2275080 / 81 / 82 | | Email | jtkbjahru@mohr.gov.my | | Official source | jtksm.mohr.gov.my |
How to File a Complaint
You can file a complaint through any of these channels:
- In person — go directly to the office at the address above during office hours.
- By letter — send a written complaint to the office address.
- By email — send your complaint details (name, IC/passport number, employer's name, and description of the problem) to jtkbjahru@mohr.gov.my.
- eAduan@JTKSM app — JTKSM's official online complaint system, so you can file digitally without visiting in person.
Practical tip: Keep any evidence (payslips, WhatsApp messages with your employer, employment contract, work-hour records) before complaining — this makes JTK's investigation easier and strengthens your case.
What JTK Can (and Can't) Help With
Can help with:
- Official complaints about unpaid wages
- Complaints about unpaid overtime
- Employment Act violations (e.g. leave, rest periods, basic working conditions)
May need to be referred elsewhere:
- Human trafficking, forced labour, or forcible passport confiscation cases — these are better referred simultaneously to Tenaganita, a human-rights NGO focused on serious exploitation cases.
- Free legal advice for other civil/criminal matters — refer to the Johor Bar Legal Aid Centre (see our full list of NGOs & help organisations).
Source
The address, phone, and email above are taken directly from JTKSM's official website (jtksm.mohr.gov.my). Please refer to the official website for any recent changes.
As a room-rental landlord in Senai, we encourage tenants facing wage problems to take official action rather than stay silent. WhatsApp us at +60 12-708 8789 if you have other questions or need help finding a safe room in Senai.
